Cashless Procedures and FAQs

Starting January 6, 2025, the Kennedy Space Center Visitor Complex will transition to a fully cashless operation, eliminating the acceptance of cash payments across all registers within the complex. This change is part of an ongoing effort to streamline transactions, improve operational efficiency, and enhance the overall guest experience. Visitors will need to use credit cards, debit cards, or mobile payment options such as Apple Pay, Google Pay, and other contactless payment methods for all purchases, including tickets, food, beverages, and souvenirs. The move to cashless payments aligns with modern industry practices, reducing wait times and enhancing convenience for guests by providing faster, more secure transactions. However, recognizing that some visitors may still arrive with cash, the complex has implemented a convenient solution: cash-to-card kiosks will be available throughout the facility. These kiosks will allow guests to convert their cash into prepaid MasterCard cards, which can be used not only within the visitor complex but also anywhere MasterCard is accepted. The conversion process is simple and user-friendly, ensuring that all guests, regardless of their preferred payment method, can enjoy a seamless and enjoyable visit. There are no fees associated with obtaining or using these prepaid cards, making it an accessible option for those who may not typically use electronic payment methods. The decision to go cashless reflects a growing trend in hospitality and entertainment venues worldwide, prioritizing safety, convenience, and efficiency in customer transactions. Visitors are encouraged to plan ahead by preparing their preferred payment methods before their visit, ensuring a smooth and hassle-free experience as they explore the wonders of space exploration at the Kennedy Space Center Visitor Complex. For more information, guests can visit the official website or contact the visitor center directly to address any questions regarding the cashless transition.

At Kennedy Space Center Visitor Complex℠, guests can enjoy convenient and secure payment options using credit cards, debit cards, or smart devices with Apple Pay or Google Pay at all retail locations, restaurants, and attractions. For those who prefer to use cash, Cash-to-Card kiosks are available throughout the complex, including at the Apollo/Saturn V Center, allowing you to convert cash into a prepaid MasterCard debit card. Simply insert your cash into the kiosk, and the machine will issue a card with the full amount deposited—with no fees for the service. This prepaid card can be used anywhere MasterCard is accepted, both within the complex and at locations worldwide. If you have any questions or need assistance, feel free to visit Guest Services, where our team is happy to help. With these easy payment options, you can focus on enjoying your visit while we handle the details.

Learn more about our Cashless process below:

FAQs

Why is Kennedy Space Center Visitor Complex going cashless?

Cashless transactions are safer, faster, and more convenient than handling physical cash. At Kennedy Space Center Visitor Complex℠, we have made the decision to go cashless to provide a more secure, efficient process that allows you to spend less time at the register and more time exploring. By using credit cards, debit cards, smart devices with Apple Pay or Google Pay, you can complete purchases quickly and easily. For guests who prefer to use cash, Cash-to-Card kiosks are available throughout the complex, enabling you to load cash onto a prepaid MasterCard debit card—with no fees—for use here and anywhere MasterCard is accepted. This shift to cashless transactions helps us create a smoother, safer, and more enjoyable experience for all our visitors.

Is there a fee to use the Cash-to-Card kiosk?

There are no fees when you transfer your cash to a card or when you use it for payments at Kennedy Space Center Visitor Complex℠ or anywhere MasterCard is accepted. If you use the card regularly, you will not incur any fees. However, if you keep a balance on the card with no transactions for 92 consecutive days, the card issuer will charge a monthly fee of $3.95. Please note that this fee is not issued by the visitor complex but is part of the card provider’s terms. To avoid this fee, simply use the card periodically for purchases. If you have any questions or concerns, our Guest Services team is happy to help!

What types of payments are accepted at Kennedy Space Center Visitor Complex?

At Kennedy Space Center Visitor Complex℠, we accept a variety of payment methods to make your visit convenient and seamless. You can use American Express, Discover, Mastercard, Visa, and Diners Club credit cards, along with most debit cards and Apple Pay for quick, secure transactions. Additionally, if you choose to convert your cash using one of our Cash-to-Card kiosks, you’ll receive a Mastercard prepaid debit card that can be used throughout the visitor complex and anywhere Mastercard is accepted. Our goal is to provide flexible, hassle-free payment options so you can focus on exploring the wonders of space without worrying about payment methods.

How much cash am I able to load onto a card at the Cash-to Card kiosk? Is there a minimum amount required?

The maximum amount you can load onto the prepaid Mastercard debit card at Kennedy Space Center Visitor Complex℠ is $1,000 per transaction, with no minimum amount required. Whether you need a small balance for a quick snack or a larger amount for souvenirs and experiences, the Cash-to-Card kiosks provide a flexible, convenient solution for visitors who prefer using cash. The card can be used throughout the visitor complex and anywhere Mastercard is accepted, making it an easy, secure payment option for your visit.

Can I reload the payment card at a Cash-to-Card kiosk?

The maximum amount you can load onto a prepaid Mastercard debit card at Kennedy Space Center Visitor Complex℠ is $1,000 per transaction, with no minimum amount required. Please note that these cards cannot be reloaded once issued. If you need to convert additional cash, simply visit any of the Cash-to-Card kiosks located throughout the visitor complex to obtain a new prepaid card. These cards can be used anywhere Mastercard is accepted, providing a convenient, secure, and flexible payment option for your visit.

Where can I find cash to card machines?

You can locate cash-to-card machines at the following locations:

Ticketing kiosks at the front entrance
IMAX^® lobby
Space Shop
Apollo/Saturn V Center (near the Astropass station)

What do I do if the Cash-to-Card kiosk takes my cash but does not give me a card?

In the unlikely event that your prepaid Mastercard debit card is not correctly loaded with the cash you deposited, please bring the receipt from your transaction to Guest Services. Our team will work directly with the card issuer to ensure the correct funds are promptly added to a new prepaid debit card. Your satisfaction and convenience are our top priorities, and we are committed to providing a smooth, worry-free experience during your visit to Kennedy Space Center Visitor Complex℠.

What personal information do I need to enter at a Cash-to-Card kiosk?

You do not need to enter any personal information to load cash onto a Mastercard prepaid debit card.

What if I run out of money on the card and cannot cover my purchase?

In the event you run out of funds on your prepaid debit card, we will pause the transaction so that you may provide an additional form of payment.. This may be in the form of another card, or you can load additional cash onto a new prepaid debit card. You will NOT be charged any penalties or fees if you run out of funds mid-transaction.

Please treat your Mastercard prepaid debt card as cash. Be careful not to lose your card.

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